Refund and Return Policy
Last Updated: [March 2025]
At Soft Info Solutions, customer satisfaction is our priority. As a provider of software licenses, cloud-based services, and digital customizations, our refund and return policy is designed to be clear and transparent.
🔹 1. Digital Products & Services
Due to the nature of digital goods and services (e.g., Tally software licenses, customization services, integrations, and cloud setup), all sales are final. Once the service has been delivered or access has been granted, we do not offer returns or refunds, except in exceptional cases mentioned below.
🔹 2. Eligibility for Refund
A refund request may be considered under the following conditions:
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The product/service was not delivered within the agreed timeline.
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There was a duplicate transaction/payment.
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The service provided was significantly different from what was described.
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Technical issues could not be resolved even after multiple support attempts from our team.
🔹 3. Non-Refundable Situations
We do not offer refunds in the following cases:
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You changed your mind after purchase.
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Services were rendered as per scope/work order.
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Delay due to client-side in providing necessary information or approvals.
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Tally licenses or modules once activated.
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Issues caused due to third-party software, hosting, or internet providers.
🔹 4. How to Request a Refund
If you believe you’re eligible for a refund, please contact our support team within 7 days of purchase/delivery with the following details:
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Full name
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Invoice or transaction number
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Reason for refund request
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Any supporting screenshots or documentation
📧 Email: info@softinfosl.com
🔹 5. Processing Time
If your refund is approved, it will be processed within 5-7 business days. The amount will be credited to your original mode of payment.
🔹 6. Custom Solutions & Projects
For custom Tally development, integration, or cloud setup:
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An initial consultation and agreement will define the scope.
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Partial refunds may be considered only before any customization work begins.
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Once the project has been initiated, no refund will be issued.
🔹 7. Subscription Services (Cloud / Support)
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Subscriptions billed monthly or yearly are non-refundable once the billing cycle starts.
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Cancellation for the next cycle must be done at least 3 days before renewal date.
🔹 8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Updated policies will be reflected on this page with the latest date mentioned above.
🔹 9. Need Help?
We’re here to assist you. For any queries regarding your purchase, billing, or this policy, please don’t hesitate to contact us:
📧 Email: info@softinfosl.com
🌐 Website: www.softinfosl.com